If you search for "effective leadership" on the Internet, you come upon 1,680,000 hits. "Effective management" produces a list of 4,060,000 sites and "effective supervision" points to 237,0000 references. Amazon lists over 10,000 books on leadership, managing and supervising. One would think that most organizational leaders, managers and supervisors would have, by now, internalized enough information about effective leadership, management and supervision to take their rightful place in the Great Leaders, Managers and Supervisors Hall of Fame. Unfortunately, this is not the case. In spite of the wealth of information, many leaders, managers and supervisors are challenged when it comes to a clear understanding of what it is that defines high performance. Businesses, groups and organizations spend billions of dollars every year on education, training and development for leaders, managers and supervisors often with less-than-expected appreciable outcomes. There's certainly no dearth of training and development programs, workshops, seminars, and courses. The reality is that so many of these efforts are too involved, too complex, too unwieldy or far too simple to create any positive, practical and long-lasting change or transformation. So, the question remains: "What in fact works when it comes to developing high performance leaders managers and supervisors?" In my coaching experiences over the years, I've found five qualities that characterize high performance leaders, managers and supervisors. These qualities most often permeate the workplace context and culture regardless of whatever the company, organization or group is focused on: quality improvement, customer service, client relations, teamwork, process improvement, etc. These five qualities are: Focus, Authenticity, Courage, Empathy and Timing Focus High performance leaders, managers and supervisors focus on outcomes and results. Outcomes are the beacons which guide their efforts and support them to stay on track. High performance leaders, managers and supervisors communicate their focus on outcomes by proactively adhering to, and living, the company, organizational or group values which are also included in their mission and vision statements. This focus on outcomes drives high performance leaders, manages and supervisors to ensure their workforce has the appropriate knowledge, skills and tools to move the organization in the direction of realized outcomes. Focus on outcomes allows high performance leaders, managers and supervisors to be resilient, responsible, change-oriented, and creative as opposed to being chained to unrealistic and unreasonable rules, regulations, and needless bureaucratic, control-oriented, policies, processes and procedures. Authenticity Authenticity is "showing up" as one's true and real self, as one really is, in integrity, vulnerable, not as an imposter, not wearing masks. Authentic high performance leaders, managers and supervisors are magnetic; they attract followers who want to follow, followers who know what to expect and who are supportive, reliable and dependable in good times and in not-so-good times. Authentic leaders, managers and supervisors create a culture of openness, transparency and trust. They are open, honest and direct. And a culture of openness, honesty and trust is what creates buy-in from stakeholders. Courage Leaders, managers and supervisors today are consistently challenged by their teams, clients, customers, the public, the media and other stakeholders. Often, what's required to face and overcome challenge is intestinal fortitude, self-discipline and courage. Courage means standing tall, firm and strong in the face of confrontation, challenge and conflict. Courage also means being able to admit one's missteps and mistakes. Courage means both making, and acting on, decisions rather than merely paying lip service to visions, ideas and plans. Courage means being demanding of others, expecting others to tell the truth and expecting others to work in integrity. Empathy Empathy is the ability to feel what another person is feeling, and why. It is the ability to recognize the emotions in others and to "feel with someone." Empathic leaders, managers and supervisors are powerful listeners; they listen for understanding. They listen "at level three" above the words and even above the meaning of the words, to the feelings between and underneath the words. They care about someone "as a person." Empathic leaders, managers and supervisors facilitate teamwork, motivate others and serve as inspirational role models for others. Empathic leaders, managers and supervisors listen to the ideas of others, and proactively acknowledge and reward others for their ideas, input and contributions. Timing In today's fast-paced environment, time is of the essence. With change happening at lightning speed, the timing of decisions (both making and not making decisions) is critical to the success or failure of business. None of the four qualities mentioned will lead to high performance leadership, managing or supervising, if poor decision-making is sabotaging the organization. High performance leaders, managers and supervisors are consciously conscious of when and how to act. They have their finger on the "pulse of the clock" and know when to act, when to wait, and when to defer. They know not only how to plan, organize, prioritize and execute but, more importantly, when. So, some $10 food for thought questions are:
On a scale of 1-10, how focused am I?
Do I walk our mission-vision-values talk?
Do I inspire others? How do I know?
Do I support others to focus? How so?
Do I perpetuate needless and outdated bureaucracies, processes, policies and procedures?
Do people see me as being authentic? How do I know. How do I feel about asking my colleagues if they perceive me as being authentic? If not, what's my resistance all about?
Am I the same person at work as I am when I'm standing naked in my bedroom at 4:00 in the morning when no one can see me? Am I really two different people? Do I wear masks? If so, why?
Do I live the courage of my convictions? Do I wilt under criticism?
How do I act when I'm wrong and I know it?
On a scale of 1-10, how empathic am I? Would others agree with me?
Do I "listen to" or "hear" others? Do I know the difference?
Do I promote a sense of community and inclusiveness in my workplace?
Do I foster open and honest dialogue? If not, why not?
Do I make and execute decisions in a timely manner?
Am I creating a culture of high performance?
How do I feel after asking myself these questions? Did I have the courage to answer honestly, sincerely and self-responsibly? |
Author Bio:
Peter Vajda, Ph.D
Peter G. Vajda, Ph.D.is Co-Founder of SpiritHeart, an Atlanta-based company dedicated to ?Essential Well-Be-ing? for body, mind and spirit.
Peter is committed to facilitating people to have greater balance, harmony and peace in their personal and professional lives.
Peter believes a life guided by integration of the intelligence of one?s heart, the wisdom of one?s mind and the health of one?s body leads to true and real wholeness and well-being and the ability to live a genuinely ?fulfilling" and ?meaningful? life, as opposed to a fleeting and often-frustration lifestyle.
With 25 years of experience in consulting, training, facilitating and University teaching, Peter works with individuals, couples and groups as a Certified Personal and Professional Coach using his expertise in personal development, motivation, psychodynamics, and mind-body-spirit integrative approaches and practices to support people to discover and fulfill their heart?s desires and Life Purpose, and to create results they want in their lives based on their core values.
Peter is a member of the International Coaching Federation, Coachville and The Relationship Coaching Institute. He is also a motivational speaker and published author.
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